PRIVACY POLICY
Cloud Channel Platform S.L.
Last updated: April 2026
1. Data Controller
The entity responsible for the processing of your personal data is Cloud Channel Platform S.L. (hereinafter, “CCP” or “we”), with registered address at Carrer Tramuntana 44, 08271 Artés, Barcelona, Spain.
2. Scope
This Privacy Policy applies to all personal data collected through our website (cloudchannelplatform.com), our platform, contact forms, email communications, and any other interaction with CCP. We are committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and Spanish Organic Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).
3. What Data We Collect
We may collect and process the following categories of personal data:
3.1. Contact Data
Information you provide when contacting us or requesting a demo, including: name, surname, email address, phone number, company name, job title, and country.
3.2. Communication Data
Any communication that you send to us, whether through contact forms, email, or other channels, including the content of those messages.
3.3. Customer Data
Data relating to the contractual relationship with our platform, such as billing information, company details, purchase history, and service usage records.
3.4. Technical Data
Data collected automatically when you use our website, such as IP address, browser type, operating system, device information, pages visited, time spent on pages, and navigation paths.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent (Art. 6.1.a GDPR): When you voluntarily submit your data through our contact or demo request forms.
Performance of a contract (Art. 6.1.b GDPR): When processing is necessary for the execution of a contract or pre-contractual measures with your company.
Legitimate interest (Art. 6.1.f GDPR): For the improvement of our services, internal analytics, fraud prevention, and direct marketing to existing business contacts.
Legal obligation (Art. 6.1.c GDPR): When processing is required to comply with applicable legal or regulatory requirements.
5. Purposes of Processing
We use your personal data for the following purposes:
To respond to your inquiries and demo requests.
To manage the contractual relationship with our clients (distributors, vendors, and partners).
To provide, maintain, and improve our platform and services.
To send commercial communications related to our products and services to our existing business contacts, where permitted by law. You may object at any time to the receipt of such communications by using the opt-out mechanism included in each message or by contacting us at info@cloudchannelplatform.com.
To comply with legal and regulatory obligations.
To ensure the security and proper functioning of our website and platform.
For internal record keeping and business analytics.
6. Data Sharing and Disclosure
We do not sell, rent, or distribute your personal data to third parties. We may share your data only with:
Service providers acting as data processors, who assist us with IT infrastructure, hosting services, cloud solutions, customer support tools, and system administration. All such providers process personal data exclusively under our instructions and in accordance with a binding data processing agreement compliant with Article 28 GDPR.
Professional advisors, including legal, accounting, and audit firms, when necessary for compliance or legitimate business purposes.
Public authorities or regulatory bodies, where required by applicable law or in response to lawful requests.
All third parties with whom we share data are contractually obligated to ensure an adequate level of protection and to process personal data only for the specific purposes communicated by us.
7. International Data Transfers
Your personal data is primarily processed within the European Economic Area (EEA). In the event that any data transfer outside the EEA is required (for example, through third-party service providers), we will ensure that appropriate safeguards are in place, such as Standard
Contractual Clauses approved by the European Commission or adequacy decisions, in compliance with Chapter V of the GDPR.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
Contact and communication data: for the duration of the business relationship and up to 24 months after last contact, unless you request earlier deletion.
Customer data: for the duration of the contractual relationship and for the legally required retention period thereafter (generally up to 5 years for tax and accounting purposes under Spanish law).
Technical data: for a maximum of 12 months from collection.
9. Your Rights
Under GDPR and applicable Spanish data protection legislation, you have the following rights:
Right of access: to obtain confirmation of whether your personal data is being processed and to access such data.
Right to rectification: to request the correction of inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): to request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
Right to restriction of processing: to request limitation of the processing of your data under certain circumstances.
Right to data portability: to receive your personal data in a structured, commonly used, and machine-readable format.
Right to object: You may object at any time to the processing of your personal data carried out on the basis of legitimate interest, including the processing of your data for direct marketing purposes. If you object to direct marketing, we will immediately stop sending you such communications.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@cloudchannelplatform.com. We will respond to your request within one month of receipt.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es if you consider that the processing of your personal data infringes the applicable regulations.
10. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated in accordance with industry standards and the sensitivity of the data processed.
11. Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any significant changes will be communicated through our website. We recommend that you review this page periodically.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Cloud Channel Platform S.L.
Carrer Tramuntana 44, 08271 Artés, Barcelona, Spain
